{"id":1477,"date":"2026-10-12T18:37:12","date_gmt":"2026-10-12T18:37:12","guid":{"rendered":"https:\/\/sarabdubai.ae\/?page_id=1477"},"modified":"2026-11-03T18:40:25","modified_gmt":"2026-11-03T18:40:25","slug":"returns-delivery","status":"publish","type":"page","link":"https:\/\/sarabdubai.ae\/ar\/returns-delivery\/","title":{"rendered":"Returns &#038; Delivery"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1477\" class=\"elementor elementor-1477 elementor-bc-flex-widget\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49061bb e-con-full e-flex e-con e-parent\" data-id=\"49061bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a571896 elementor-widget elementor-widget-html\" data-id=\"a571896\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:ital,wght@0,400;0,500;1,400&family=Jost:wght@300;400;500&display=swap\" rel=\"stylesheet\">\n\n<style>\nhtml,body{overflow-x:clip}\nbody:has(.sd-home) .page-header,body:has(.sd-page) .page-header{display:none !important}\n.sd-page{\n  --paper:#F6F1EA; 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Delivery<\/h1>\n    <div class=\"sd-rule\"><\/div>\n    <p>How we deliver your order, and what to do if something isn't right.<\/p>\n  <\/section>\n\n  <section class=\"sd-sec\"><div class=\"sd-wrap sd-legal\">\n    <nav aria-label=\"On this page\">\n      <a href=\"#delivery\">Delivery<\/a>\n      <a href=\"#returns\">Returns and exchanges<\/a>\n      <a href=\"#damaged\">Damaged or wrong items<\/a>\n      <a href=\"#how-to-return\">How to request a return<\/a>\n      <a href=\"#refunds\">Refunds<\/a>\n      <a href=\"#discovery-set\">Discovery Set<\/a>\n    <\/nav>\n    <article>\n      <section id=\"delivery\" class=\"sd-rv\"><h2><span>i<\/span>Delivery<\/h2><p>We deliver across the UAE in <strong>2\u20134 working days<\/strong>. Delivery within the UAE is <strong>AED 25<\/strong> per order, or <strong>AED 40<\/strong> to Al Dhafra \/ the Western Region (Liwa, Ruwais, Madinat Zayed and nearby). Delivery to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman is <strong>AED 85<\/strong> per order. We will contact you on WhatsApp to arrange the delivery.<\/p><\/section>\n      <section id=\"returns\" class=\"sd-rv\"><h2><span>ii<\/span>Returns and exchanges<\/h2><p>You can return or exchange a perfume that is <strong>unopened and still sealed<\/strong> within <strong>7 days<\/strong> of delivery.<\/p><p>For hygiene reasons, opened perfumes cannot be returned, unless the item arrived damaged or faulty.<\/p><\/section>\n      <section id=\"damaged\" class=\"sd-rv\"><h2><span>iii<\/span>Damaged or wrong items<\/h2><p>If your order arrives damaged, leaking, faulty or is not what you ordered, message us within 48 hours of delivery with your order number and a photo. We will replace it at no cost to you.<\/p><\/section>\n      <section id=\"how-to-return\" class=\"sd-rv\"><h2><span>iv<\/span>How to request a return<\/h2><p>Message us on <a href=\"https:\/\/wa.me\/971525983364\" target=\"_blank\" rel=\"noopener\" style=\"color:var(--wine)\">WhatsApp<\/a> or email <a href=\"mailto:Sarab.dubai@outlook.com\" style=\"color:var(--wine)\">Sarab.dubai@outlook.com<\/a> with your order number and the reason. We will arrange the collection.<\/p><\/section>\n      <section id=\"refunds\" class=\"sd-rv\"><h2><span>v<\/span>Refunds<\/h2><p>Once we receive and check the returned item, we refund you to your original payment method within 7\u201314 days. 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Delivery<\/h1>\\n    <div class=\\\"sd-rule\\\"><\/div>\\n    <p>How we deliver your order, and what to do if something isn't right.<\/p>\\n  <\/section>\\n\\n  <section class=\\\"sd-sec\\\"><div class=\\\"sd-wrap sd-legal\\\">\\n    <nav aria-label=\\\"On this page\\\">\\n      <a href=\\\"#delivery\\\">Delivery<\/a>\\n      <a href=\\\"#returns\\\">Returns and exchanges<\/a>\\n      <a href=\\\"#damaged\\\">Damaged or wrong items<\/a>\\n      <a href=\\\"#how-to-return\\\">How to request a return<\/a>\\n      <a href=\\\"#refunds\\\">Refunds<\/a>\\n      <a href=\\\"#discovery-set\\\">Discovery Set<\/a>\\n    <\/nav>\\n    <article>\\n      <section id=\\\"delivery\\\" class=\\\"sd-rv\\\"><h2><span>i<\/span>Delivery<\/h2><p>We deliver across the UAE in <strong>2\u20134 working days<\/strong>. Delivery within the UAE is <strong>AED 25<\/strong> per order, or <strong>AED 40<\/strong> to Al Dhafra \/ the Western Region (Liwa, Ruwais, Madinat Zayed and nearby). Delivery to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman is <strong>AED 85<\/strong> per order. We will contact you on WhatsApp to arrange the delivery.<\/p><\/section>\\n      <section id=\\\"returns\\\" class=\\\"sd-rv\\\"><h2><span>ii<\/span>Returns and exchanges<\/h2><p>You can return or exchange a perfume that is <strong>unopened and still sealed<\/strong> within <strong>7 days<\/strong> of delivery.<\/p><p>For hygiene reasons, opened perfumes cannot be returned, unless the item arrived damaged or faulty.<\/p><\/section>\\n      <section id=\\\"damaged\\\" class=\\\"sd-rv\\\"><h2><span>iii<\/span>Damaged or wrong items<\/h2><p>If your order arrives damaged, leaking, faulty or is not what you ordered, message us within 48 hours of delivery with your order number and a photo. We will replace it at no cost to you.<\/p><\/section>\\n      <section id=\\\"how-to-return\\\" class=\\\"sd-rv\\\"><h2><span>iv<\/span>How to request a return<\/h2><p>Message us on <a href=\\\"https:\/\/wa.me\/971525983364\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" style=\\\"color:var(--wine)\\\">WhatsApp<\/a> or email <a href=\\\"mailto:Sarab.dubai@outlook.com\\\" style=\\\"color:var(--wine)\\\">Sarab.dubai@outlook.com<\/a> with your order number and the reason. We will arrange the collection.<\/p><\/section>\\n      <section id=\\\"refunds\\\" class=\\\"sd-rv\\\"><h2><span>v<\/span>Refunds<\/h2><p>Once we receive and check the returned item, we refund you to your original payment method within 7\u201314 days. 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Delivery<\\\/h1>\\n    <div class=\\\"sd-rule\\\"><\\\/div>\\n    <p>How we deliver your order, and what to do if something isn't right.<\\\/p>\\n  <\\\/section>\\n\\n  <section class=\\\"sd-sec\\\"><div class=\\\"sd-wrap sd-legal\\\">\\n    <nav aria-label=\\\"On this page\\\">\\n      <a href=\\\"#delivery\\\">Delivery<\\\/a>\\n      <a href=\\\"#returns\\\">Returns and exchanges<\\\/a>\\n      <a href=\\\"#damaged\\\">Damaged or wrong items<\\\/a>\\n      <a href=\\\"#how-to-return\\\">How to request a return<\\\/a>\\n      <a href=\\\"#refunds\\\">Refunds<\\\/a>\\n      <a href=\\\"#discovery-set\\\">Discovery Set<\\\/a>\\n    <\\\/nav>\\n    <article>\\n      <section id=\\\"delivery\\\" class=\\\"sd-rv\\\"><h2><span>i<\\\/span>Delivery<\\\/h2><p>We deliver across the UAE in <strong>2\\u20134 working days<\\\/strong>. Delivery within the UAE is <strong>AED 25<\\\/strong> per order, or <strong>AED 40<\\\/strong> to Al Dhafra \\\/ the Western Region (Liwa, Ruwais, Madinat Zayed and nearby). Delivery to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman is <strong>AED 85<\\\/strong> per order. We will contact you on WhatsApp to arrange the delivery.<\\\/p><\\\/section>\\n      <section id=\\\"returns\\\" class=\\\"sd-rv\\\"><h2><span>ii<\\\/span>Returns and exchanges<\\\/h2><p>You can return or exchange a perfume that is <strong>unopened and still sealed<\\\/strong> within <strong>7 days<\\\/strong> of delivery.<\\\/p><p>For hygiene reasons, opened perfumes cannot be returned, unless the item arrived damaged or faulty.<\\\/p><\\\/section>\\n      <section id=\\\"damaged\\\" class=\\\"sd-rv\\\"><h2><span>iii<\\\/span>Damaged or wrong items<\\\/h2><p>If your order arrives damaged, leaking, faulty or is not what you ordered, message us within 48 hours of delivery with your order number and a photo. We will replace it at no cost to you.<\\\/p><\\\/section>\\n      <section id=\\\"how-to-return\\\" class=\\\"sd-rv\\\"><h2><span>iv<\\\/span>How to request a return<\\\/h2><p>Message us on <a href=\\\"https:\\\/\\\/wa.me\\\/971525983364\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" style=\\\"color:var(--wine)\\\">WhatsApp<\\\/a> or email <a href=\\\"mailto:Sarab.dubai@outlook.com\\\" style=\\\"color:var(--wine)\\\">Sarab.dubai@outlook.com<\\\/a> with your order number and the reason. We will arrange the collection.<\\\/p><\\\/section>\\n      <section id=\\\"refunds\\\" class=\\\"sd-rv\\\"><h2><span>v<\\\/span>Refunds<\\\/h2><p>Once we receive and check the returned item, we refund you to your original payment method within 7\\u201314 days. Delivery fees are refunded only when the item was damaged, faulty or wrong.<\\\/p><\\\/section>\\n      <section id=\\\"discovery-set\\\" class=\\\"sd-rv\\\"><h2><span>vi<\\\/span>Discovery Set<\\\/h2><p>The Discovery Set contains samples and cannot be returned once opened.<\\\/p><\\\/section>\\n    <\\\/article>\\n  <\\\/div><\\\/section>\\n\\n<\\\/div>\\n\\n<script>\\n(function(){\\n  var root=document.querySelector('.sd-page'); if(!root||!('IntersectionObserver' in window)) return;\\n  root.classList.add('sd-js');\\n  var io=new IntersectionObserver(function(es){es.forEach(function(e){if(e.isIntersecting){e.target.classList.add('on');io.unobserve(e.target)}})},{threshold:.12});\\n  root.querySelectorAll('.sd-rv').forEach(function(el){io.observe(el)});\\n})();\\n<\\\/script>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\",\"scripts\":[],\"styles\":[]}}"]},"_links":{"self":[{"href":"https:\/\/sarabdubai.ae\/ar\/wp-json\/wp\/v2\/pages\/1477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sarabdubai.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sarabdubai.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sarabdubai.ae\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sarabdubai.ae\/ar\/wp-json\/wp\/v2\/comments?post=1477"}],"version-history":[{"count":1,"href":"https:\/\/sarabdubai.ae\/ar\/wp-json\/wp\/v2\/pages\/1477\/revisions"}],"predecessor-version":[{"id":1478,"href":"https:\/\/sarabdubai.ae\/ar\/wp-json\/wp\/v2\/pages\/1477\/revisions\/1478"}],"wp:attachment":[{"href":"https:\/\/sarabdubai.ae\/ar\/wp-json\/wp\/v2\/media?parent=1477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}